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Social Commerce: Marketing, Technology and Management

Efraim Turban, Judy Strauss, Linda Lai (auth.)

Chapter 2

Tools and Platforms for Social Commerce - all with Video Answers

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Chapter Questions

Problem 1

What is social media?

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Problem 2

What are the three major components of social media?

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03:41

Problem 3

Snapchat is a very popular photo sharing application. Compare its capabilities to those of Instagram. Comment on why it is so popular (start by reading Leahey 2013).

Rylie Howey
Rylie Howey
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Problem 4

Describe user-generated content. What is its importance?

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01:01

Problem 5

List five major Web 2.0 tools.

Pankaj Jain
Pankaj Jain
Numerade Educator

Problem 6

View IBM's video "IBM Customer Testimonial: Wakefern Foods Uses Social Business Tools to Activate Their Workforce" at youtube.com/watch? $=$ =tI3YBf36 twk. Identify the social business tools used by the company.

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Problem 7

Define social networks as compared to social network services (sites).

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Problem 8

Describe the major capabilities of social network sites.

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Problem 9

What is an enterprise social network? List some of its major capabilities.

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Problem 10

What are the critical features that distinguish a blog from a user-produced regular Web page?

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01:33

Problem 11

Define crowdsourcing (see Howe 2008).

Ameer Said
Ameer Said
Numerade Educator

Problem 12

List the elements of crowdsourcing and describe the process.

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Problem 13

What are the benefits of crowdsourcing?

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Problem 14

What is social mobile networking?

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Problem 15

Describe the major types of crowdfunding.

Rashmi Sinha
Rashmi Sinha
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Problem 16

Define virtual worlds and list their characteristics.

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01:28

Problem 17

Describe avatars. What are they used for?

Adam Conner
Adam Conner
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