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Hello.
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So in critical incident number three, critical incident three.
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So what is happening here? here the cultural conflict, cultural conflict arised, cultural conflict arised from the different interpretation, different interpretation, interpretation of non -verbal communication, non -verbal communication.
00:45
So what is happening here? here is hesik, hesik, he is from korea, from korea.
01:02
He bowed, he bowed as a sign of, as a sign of respect and gratitude, and gratitude towards the janitor, towards the janitor who provided him with directions, who provided him with directions, directions.
01:36
However, the janitor, the janitor from a different cultural background misinterpreted the bow, misinterpreted the bow, misinterpreted the bow and wondered, and wondered why a stranger, why a stranger was showing a gesture, was showing a gesture.
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Now how we can prevent this? now to prevent this, to prevent this, what we can do to prevent this confusion and misunderstanding, both parties, both parties could benefit from, both parties could benefit from cultural sensitivity, cultural sensitivity and respecting, and respecting cultural differences, and respecting cultural differences in non -verbal communication, non -verbal communication.
03:21
How to avoid this? how to avoid this? how to avoid this? now there can be two things done from the hesik part, from hesik part.
03:48
He, he can use, he could have used, he could have used verbal communication, verbal communication to prevent, to prevent misunderstanding, misunderstanding.
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Now what can be done from the janitor part? what can be done from janitor part? from janitor part.
04:29
Now he could have sought, he could have sought clarification, he could have sought clarification if he was confused, he could have sought clarification if he was confused by hesik's behavior, hesik's behavior instead of making assumptions, instead of making assumptions...