The average amount of time that a customer waits in line for service is given by
W(x, y) = 1 / (x - y), y < x
where y is the average arrival rate and x is the average service rate (x and y are measured in the number of customers per hour). Evaluate W at each point.
(a) (11, 7) min
(b) (4, 2) min
(c) (9, 6) min
(d) (15, 5) min