What does the term business process mean? What are three examples of business processes from a job you have had or an organization you have observed? What is the value in documenting a business process? What is business process reengineering? How is it different from incrementally improving a process? What is a transaction processing system, and how is it different from an enterprise system? List and describe the types of enterprise systems. What components or functions are contained in an ERP system? What are some benefits and concerns of an ERP system? What is a supply chain and how can a supply chain management system improve a supply chain? How can the internet be used to improve supply chain activities? What tasks can a CRM do, and how does this impact the customer relationship? Why is knowledge management a good idea?
