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If a student mentor encounters a question they are not able to answer, here's what they can do to provide effective support to the student still.
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First, acknowledge and respect the question.
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Let the student know that their question is valid and important.
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Acknowledge that you don't have an immediate answer, but reassure them that you're committed to finding the information or helping them find the right resources.
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Be honest and transparent.
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It's important to be honest about not having the answer rather than providing incorrect information.
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Transparency builds trust with a student.
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Let them know that you're not an expert in every area, but that you'll do your best to assist.
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Seek additional resources.
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Offer to help the student find the information they need...